Services & Outsourcing ››  Software Support Service

Because your organisation depends on the ability to access to its information and communicate with customers through email etc. it is vital that the software platforms and applications that these are based on are up and running at all times.

 

Down time on systems means lost productivity for staff, the possibility of lost orders and may even result in losing customers or contracts. It is therefore imperative that if something does go wrong that it is fixed in as short a time as possible so that your business does not suffer.

 

Software support agreements are designed to return your software systems to working order in the event of a failure. Being an un-metered service including travel and labour at no additional cost you can budget for your support without nasty surprises that might otherwise be the case in the event of a major issue.

 

As an example some of the products that can be covered on this service include Microsoft Windows Server 2003 2008, Microsoft Exchange Server 2003 2007 2010, Small Business server 2003, 2008 & 2011, various backup software packages, anti-virus software etc.  

 

Our Software support service can be taken either independently or as part of a tailored support package incorporating our other service offerings, such as VITMAN, offering peace of mind at competitive rates. 

 

Software support benefits:

• › Fast response times from our own Cheshire based call centre.
• › Remote repairs via telephone or dial access to minimise downtime.
• › On-site attendance by qualified engineers to carry out work as required.
• › Re-installation of correctly licensed packages & restoration from your disks/data backups as required.
• › No additional costs for travel or labour.
• › Un-metered service, no limits to the number of remedial calls that you can place.
• › Can be used in conjunction with other services to build a tailored solution.

Call us now on 0844 800 1286 to discuss how this service can benefit you.

›› Contact us for further information